cinabotak Terms of Use

We at cinabotak operate an online gaming and sportsbook platform serving users in supported jurisdictions where local law permits such services. Our terms set out the conditions under which you access our platform, create an account, deposit and withdraw funds, and participate in games and tournaments.

By using cinabotak, you agree to these terms. We encourage you to read them carefully and contact our support team if you have questions about any policy or procedure. Our team operates during business hours and is available via in-app messaging or email to clarify account conditions, payment flows, or game rules.

This document outlines your rights and responsibilities when using our platform, our obligations to protect your account and funds, and the dispute-resolution process if issues arise.

Account creation and eligibility on cinabotak

When you create an account on cinabotak, we require verification of your identity using a valid national ID (KTP) and proof of address. This Know Your Customer (KYC) process ensures we comply with anti-fraud and anti-money-laundering regulations. Verification typically completes within 1–2 business hours after you submit documents.

You must be of legal age in your jurisdiction to use our services. Our platform is available only in jurisdictions where online gaming is permitted by local law. You are responsible for confirming that your access to cinabotak complies with your own jurisdiction's regulations. We do not offer our services in regions where online wagering is prohibited.

Once your account is verified, you can access all features of cinabotak: slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, tournament participation, and sportsbook markets. Your account remains active and accessible as long as you comply with our terms. If we detect suspicious activity or non-compliance with these terms, we reserve the right to suspend or close your account pending investigation.

Deposits, withdrawals, and payment methods

We at cinabotak accept deposits through multiple payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Digital-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) process instantly; bank transfers settle within 1–3 business hours depending on your institution. We do not charge deposit fees; your full amount is credited to your account.

Your account balance is your own funds held in trust by cinabotak. We maintain segregated accounts to protect player deposits from our operating capital. If cinabotak faces insolvency, segregated funds are protected by our operational insurance and regulatory safeguards.

If your withdrawal is delayed or rejected, our support team investigates immediately and contacts you with an explanation. We aim to resolve withdrawal issues within one business day.

Game rules and tournament participation

All games on cinabotak operate under transparent rules. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random-number generators. Live-dealer tables (Baccarat, Dragon Tiger, Blackjack) feature real dealers and multi-camera feeds for transparency. Sportsbook markets (Liga 1, Piala AFF, Champions League) follow published odds and settlement rules specific to each sport.

We run daily and weekly tournaments. Participation is optional and automatic—if you play a game during a tournament window, your results count toward leaderboard rankings. Tournament payouts are credited to your account within 24 hours of the tournament close. We describe prize distributions in tier brackets (top 10 finishers, positions 11–50, etc.) to ensure fairness and transparency.

We reserve the right to cancel or modify tournament rules if circumstances demand (technical failure, unforeseen event). If a tournament is cancelled, any entry fees or bets are refunded to your account. We announce material changes at least 48 hours in advance via email and in-app notification.

Bonus terms and promotional offers

From time to time, we at cinabotak offer promotional bonuses (welcome offers, tournament prizes, seasonal promotions). Any bonus offer is subject to terms published at the time of the promotion. Bonus funds are typically non-withdrawable until wagering conditions are met. We clearly display wagering multipliers and conditions before you accept a bonus.

We reserve the right to cancel, modify, or withdraw promotional offers at any time. If we identify suspicious or abusive bonus-claiming behaviour (e.g., rapid deposit-and-withdrawal patterns, collusion with other accounts), we may forfeit any bonus and suspend your account pending investigation.

No bonus guarantees a win or return. All promotional terms are separate from our standard game rules and do not override them.

Account security and your responsibilities

You are responsible for keeping your login credentials (email, password) confidential. We recommend using a strong, unique password and enabling any available multi-factor authentication. If you suspect unauthorized access to your account, contact our support team immediately. We can freeze your account and investigate within one business day.

We at cinabotak employ encryption, regular security audits, and segregated fund management to protect your account and balance. However, no security system is entirely risk-free. If a breach occurs despite our safeguards, we will notify affected users, cooperate with relevant authorities, and take corrective action as required by law.

You are liable for all activity on your account, including losses from games or markets, unless unauthorized access can be proven. We maintain transaction logs for 12 months, allowing us to investigate disputes and verify outcomes.

Dispute resolution and contact procedures

If you have a complaint about a game outcome, a payment delay, or any aspect of our service, contact our support team via in-app messaging or email. We respond to complaints within 1–2 business hours during operating hours. Our team will review your account history, transaction logs, and game records to investigate thoroughly.

If we cannot resolve your complaint informally, we offer a formal dispute process. You may submit a written complaint detailing the issue and the resolution you seek. We investigate and respond within 5 business days. If you remain unsatisfied, you may escalate to our dispute-resolution panel for independent review.

All disputes must be raised within 30 days of the incident. Complaints raised after 30 days may be dismissed unless exceptional circumstances apply. We maintain a full complaint log and cooperate with relevant gaming authorities if oversight is required.

Jurisdiction and service availability

We at cinabotak operate under the principle that our services are available only in jurisdictions where local law permits online gaming and wagering. We do not intentionally offer access to users in jurisdictions where such services are prohibited. If you access cinabotak from a jurisdiction where online gaming is illegal, you do so at your own risk and in violation of local law. We assume no liability for your non-compliance with your jurisdiction's regulations.

Users are entirely responsible for verifying that their location permits access to our platform before creating an account or depositing funds. If you are unsure about your jurisdiction's stance on online gaming, we recommend consulting local legal resources or contacting our support team for general guidance (though we cannot provide legal advice).

We reserve the right to restrict or terminate access to users in certain jurisdictions if legal or regulatory conditions change. Such restrictions will be announced via email and in-app notification, with a reasonable transition period to allow account closure or fund withdrawal where applicable.

Termination and account closure

You may request account closure at any time by contacting our support team. We will close your account, settle any outstanding balances, and process a final withdrawal within 5 business days. Closed accounts cannot be reopened; you must create a new account if you wish to use cinabotak again.

We may terminate or suspend your account if: you violate these terms, engage in suspected fraud, attempt to circumvent our security systems, or create multiple accounts to exploit bonuses. Termination due to violation may include forfeiture of any balance, depending on the severity of the breach.

Upon account closure or termination, any outstanding balance is paid to your registered withdrawal method. If we cannot process payment (invalid payment details, dormant account), we hold your funds in trust and attempt to contact you periodically. Unclaimed funds are subject to our retention policy and may be forfeited after a specified period (typically 24 months) in compliance with applicable law.

Changes to these terms

We reserve the right to modify these terms at any time. Material changes (e.g., fee increases, new payment restrictions) are communicated at least 30 days in advance via email and in-app notification. If you continue using cinabotak after the change date, you are deemed to have accepted the new terms.

Non-material changes (e.g., clarifications, formatting updates) may be applied immediately without notice. If you do not agree with modified terms, you may request account closure and a final withdrawal as described above.

The most current version of our terms is always available on the cinabotak platform. We also maintain a version history for transparency.

Governing law and contact

These terms are governed by the laws applicable to our operating jurisdiction. Any disputes arising from these terms or our services are resolved through our dispute-resolution process (see above). If neither party accepts the resolution, disputes are referred to relevant gaming authorities or arbitration as required by applicable law.

To contact cinabotak regarding these terms, account issues, complaints, or any other matter, reach out via:

• In-app support: Open your cinabotak account and use the support chat feature (available during business hours).
• Email: Our support team responds within 1–2 business hours during operating hours.
• Account dashboard: Submit a support ticket from your account settings.

We operate Monday–Friday during standard business hours in Western Indonesia Time (WIB). Support is available for users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), support hours may be reduced or suspended; we announce these closures in advance.