cinabotakPrivacy Policy
This page describes what we collect when you use cinabotak and how we keep that data protected. We at cinabotak collect personal information only when necessary to operate our platform, comply with anti-fraud regulations, and process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.
Our approach to privacy is straightforward: we collect the minimum data required, we do not sell your information to third parties, and we use encryption and access controls to protect what we hold. This policy explains what data we collect, how we use it, who may access it, and what rights you have over your information.
By creating an account on cinabotak, you consent to this privacy policy. If you have questions about how we handle your data, contact our support team during business hours.
What we collect and why
When you create an account on cinabotak, we collect your email address, national ID number (KTP), full name, and date of birth. We also collect proof of address (utility bill, rental agreement, or government-issued document). This Know Your Customer (KYC) data is mandatory to comply with anti-money-laundering regulations and fraud-prevention requirements across all jurisdictions where our services operate.
When you deposit or withdraw funds, we collect transaction details: the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), timestamp, and settlement status. We retain this data to verify transactions, detect suspicious patterns, and produce account statements for your review.
When you play games on cinabotak (slots, live dealers, sportsbook), we log your session data: game titles, bet amounts, outcomes, and session duration. This data is used to calculate payouts, leaderboard rankings, and tournament participation. We also use it to identify potential abuse (such as bonus-claiming fraud or collusion between accounts).
We also collect technical data: your IP address, device type, browser, and approximate location (based on IP geolocation). This helps us detect account compromise, enforce jurisdiction restrictions, and improve platform security. We do not track your location in real time or use GPS.
How we use your data on cinabotak
We use personal data for the following purposes:
- Account verification: We verify your identity and address to prevent fraud and comply with KYC regulations.
- Payment processing: We share essential transaction data with our payment processors to settle deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment.
- Game operations: We track your bets, outcomes, and tournament participation to calculate payouts, settle disputes, and manage leaderboard rankings.
- Fraud prevention: We analyze transaction patterns to detect suspicious activity, multiple accounts, or bonus abuse. If we identify potential fraud, we may freeze your account pending investigation.
- Support: We use your contact information to respond to support requests, notifications about your account, and announcements about service changes (e.g., platform maintenance, tournament schedules, holiday closures during Idul Fitri, Idul Adha, Imlek, or Nyepi).
- Legal compliance: We may share data with relevant authorities if required by law (e.g., court order, tax inquiry, investigation into money laundering).
We do not use your data for marketing or profiling beyond what is necessary to operate cinabotak. We do not sell your information to advertisers or data brokers.
Data retention on cinabotak
We retain KYC data (ID, address) for 5 years after account closure to comply with anti-fraud and tax regulations. Transaction logs and game history are retained for 12 months. After this period, we securely delete archived data unless legal obligations require longer retention.
Third-party processors and data transfers
We at cinabotak use third-party service providers to operate our platform. These include payment processors, cloud-hosting providers, and fraud-detection services. We share only the minimum data necessary for each processor to perform their function.
Payment processors (for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions) receive your account name, transaction amount, and bank details. These processors are bound by their own privacy policies and operate under strict data-protection standards.
Our cloud servers may be located outside Indonesia. By using cinabotak, you consent to your data being stored on servers in other jurisdictions. We employ encryption and access controls so that your data is protected regardless of physical location. If our servers move to a new jurisdiction, we will notify you and provide an opportunity to close your account if you object.
We do not share your data with unrelated third parties (e.g., marketing firms, data brokers, social-media platforms) unless required by law. Aggregated, anonymized data (e.g., "many active users in Jakarta participated in last week's Liga 1 tournament") may be used for platform analytics but does not identify you.
Your rights regarding your data on cinabotak
You have the right to access your personal data held by cinabotak. You may request a copy of your information by contacting our support team. We will provide a download of your data within 5 business days.
You may request correction of inaccurate data (e.g., if your name is misspelled on your account). Contact our support team with details of the error; we will update your record and confirm the change.
You may request deletion of your account and associated data. We will close your account, process any outstanding balance as a final withdrawal, and delete personal and transaction data after 5 years (required for compliance). Game history may be retained in anonymized form for audit purposes.
You have the right to object to automated decision-making based on your data (e.g., if your account is frozen due to fraud detection). Contact our support team to request human review of any such decision. We will investigate and respond within 5 business days.
Cookies and tracking on cinabotak
Our cinabotak platform uses cookies to maintain your session, remember your preferences (e.g., language, theme), and track page navigation for analytics. These are essential cookies required for the platform to function. We do not use cookies for advertising or behavioral tracking.
You may disable cookies in your browser settings. However, disabling cookies may prevent you from logging in or accessing some features. Our platform functions best with cookies enabled.
We do not use third-party tracking pixels or social-media trackers on cinabotak. Our analytics are performed in-house to understand user behavior and improve platform reliability.
Data security commitments
- We encrypt all data in transit and at rest using industry-standard protocols (TLS, AES-256).
- Access to personal data is restricted to authorized staff on a need-to-know basis.
- We conduct regular security audits and penetration testing to identify vulnerabilities.
- We implement two-factor authentication options and encourage their use.
- Payment data is processed in compliance with PCI DSS standards.
Children and minors on cinabotak
We do not knowingly collect data from users under the age of legal majority in their jurisdiction. If we discover that a minor has created an account, we will close the account immediately and delete associated data. If you are aware of a minor using cinabotak, contact our support team right away.
Our platform is not designed for children and requires legal-age verification as part of account creation.
Contact us about privacy
If you have questions about this privacy policy, wish to access, correct, or delete your data, or believe we have mishandled your information, contact us:
- In-app support: Use the support chat feature on your cinabotak account (available during business hours).
- Email: Submit a privacy request via our support email. We respond within 2–3 business days.
- Support ticket: Open a ticket from your account dashboard and mark it as privacy-related.
We operate Monday–Friday during standard business hours in Western Indonesia Time (WIB). Our service areas include Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. If your privacy complaint cannot be resolved through our internal process, you may escalate to relevant data-protection authorities in your jurisdiction.
This privacy policy was last updated in 2026. We may revise it periodically to reflect changes in our practices or legal requirements. Material changes are communicated to users at least 30 days in advance via email and in-app notification. Continued use of cinabotak after the change date constitutes acceptance of the updated policy.
We take your privacy seriously. If you have feedback on how we handle data or suggestions for improving our privacy practices, we welcome your input. Contact our team anytime during business hours.